Privacy Policy
Last Updated: January 2024
Introduction
quiet-hawk is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Complete contact or enquiry forms on our website
- Request a quote or consultation
- Subscribe to our communications
- Enter into a service agreement with us
- Communicate with us via email, phone, or other channels
The types of personal information we may collect include:
- Name and contact details (email address, postal address)
- Property information relevant to energy assessments
- Service preferences and enquiry details
- Communication records and correspondence
How We Use Your Information
We use collected information for the following purposes:
- Responding to your enquiries and requests
- Providing quotes and consultations
- Delivering our services and fulfilling contractual obligations
- Sending relevant communications about our services
- Improving our website and service offerings
- Complying with legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our business operations
- Professional advisers including lawyers and accountants
- Government agencies when required by law
- Third parties with your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: Level 8, 247 Collins Street, Melbourne VIC 3000, Australia